Questions, answered before you ask.
Terms at a glance
- Minimum order
- 1 master case
- Freight
- Under 10 cases: prepaid and added to the invoice. Pallets: freight collect or quoted. FOB Tustin, California.
- Payment
- Accounts start prepaid. Invoice and net terms per account on credit review.
- Claims
- Report shortages and damages within 5 business days of receipt.
Ordering
What is the minimum order?
One master case. Squeeze: a mixed case of 96 tubes packed as 8 counter displays of 12. Gummy: a case of 80 packs. The Squeeze counter display of 12 is also sold individually. Any account minimum is confirmed with your price list and shown at order review.
How do I order?
Sign in, use quick order or the catalog, type quantities in cases or displays, add your PO number and buyer reference, choose the ship-to, and place the order. Reorder any past order in one tap.
Can I mix flavors?
Every Squeeze display is already mixed: 4 Strawberry, 4 Green Apple, 4 Blueberry. Single-flavor cases are not offered.
Can I order through a rep or by spreadsheet?
Yes. Your rep can place orders for you and can take a spreadsheet order by email.
Pricing and payment terms
How do I see prices?
Prices, unit cost and margin at suggested retail appear inside your account. Nothing is public.
What price tiers exist?
Standard wholesale, preferred retailer, key account and distributor, plus custom pricing for negotiated programs. Your tier shows on your dashboard.
What are the payment terms?
Accounts start prepaid by card at checkout. Pay by invoice and net terms (Net 15, Net 30, Net 45) are granted per account on credit review. Terms are never granted automatically.
Is there a credit limit?
Where net terms are granted, a credit limit applies and shows on your dashboard once set.
Do you accept purchase orders?
Yes. Add your PO number and buyer reference at order review; both carry through to the order and invoice.
Shipping and freight
Where do orders ship from?
Tustin, California, FOB Tustin.
How is freight charged?
Orders under 10 cases ship freight prepaid and added to the invoice. Pallet orders ship freight collect or quoted. Wholesale never uses consumer shipping rules.
What is the lead time?
Lead times and order cutoffs are confirmed with your account and stated on every order confirmation. Backorder dates are given per line.
Do you offer local pickup?
Ask your rep; pickup is arranged per account.
Products and compliance
Are the products halal?
Yes, all of them, printed on every pack. Halal and facility certificates are issued to approved accounts on request.
Where are ingredients and nutrition?
On the specifications: Squeeze and Gummy, word for word from the packaging.
Where are case dimensions, weights and shelf life?
On the product data sheet, issued to accounts on request through support.
Who makes SUSO?
Syqora Group, a candy company 14+ years in, ISO 9001 and ISO 27001 certified, shipping from an FDA-registered facility in Tustin, California.
Display program
Who gets the floor display?
Qualified retail partners, reviewed per account, after account approval. Eligibility and commercial terms are shared with approved accounts; the display is not a catalog item and not assumed to be free.
Can I get counter displays?
Yes. The Squeeze counter display of 12 is sold individually and comes eight to a case.
Account and support
How do I add a store location?
Request it from the locations page or through support; your rep adds ship-to locations and sets the default.
Can more than one person order for my company?
Yes. Ask your rep to add buyers, purchasing managers or AP contacts to the account.
How do I submit a resale certificate?
Upload it with your application or send it through account support. Statuses: not submitted, under review, approved, expired, needs information. Sales tax applies until a certificate is approved.
Claims
Something arrived damaged or short.
Report within 5 business days of receipt through the claims form with the order number, SKU, quantity affected and photos. Statuses: submitted, under review, approved, denied or more information required, replacement sent, credit issued. Credits are never issued automatically.
Ready to stock SUSO?
Apply in five minutes. Approval and your price list within two business days.