Help
Arrived wrong?
Candy is food, so we do not take it back once it has shipped. If your order arrives damaged, wrong, or not at all, we sort it out.
1. Take a photo.
The box, the packing slip and whatever went wrong.
2. Send it with your order number.
Through the contact form, topic "Order question".
3. We reply within two business days.
With what happens next: a replacement, a refund, or a straight answer.
Food safety
Because SUSO is food, opened or shipped candy cannot be returned or resold. Every tube and pouch leaves the warehouse sealed.
Wholesale claims
Stockists: shortages and damage on cases or pallets go through your wholesale contact, as set out in your line sheet.